Amis Icy Creams

Describe the service organization culture at Amy’s Ice Cream. Amy’s Ice Cream culture is rather laid back. The atmosphere in the parlor is cheery and everyone exhorts a friendly and happy attitude. Amy encourages employee empowerment by allowing the employees to dress as they wish and to interact with customers in a way that is more suitable to their personality. The customers’ attitude is very important to the management as well as the employees so they make sure that customers are always satisfied and receives a high quality consistent product. The store service is conducted in a highly autonomous manner and so far it appears to be not only successful but efficient as Amy’s ice cream has been in existence for a number of years. 2. What are the personalities attributes of the employees who are sought by Amy’s Ice Cream? Amy’s Ice cream has a few specific criteria which future employees must fit. These criteria are not however rigid. Employees should possess a personality that is suitable to a service industry that interacts with customers on a daily basis. They must also feel comfortable expressing themselves with confidence and finesse. One of the most important attributes is the ability to recognize the different types of customers that come into the store and how to deal with them. 3. Design a personnel selection procedure for Amy’s Ice Cream using abstract questioning, a situational vignette, and/or role playing? * Abstract questioning: * Which flavor of Ice Cream best describes your personality? * What kind of customers would you find annoyed? How you would handle it? * What do you know about Ice Cream? * How your past job’s experiences can influence you? * A situational vignette: * How would you face a situation where a customer faint while being serviced? What would you do if the store is being robbed * What would you do if the customer doesn’t have money? (i. e. forgot his/her wallet) * A customer complaining about a hair in the purchased Ice Cream after it’s finished * Role playing: * A particular customer has the habit of always showing up about two minutes before closing and staying late. Often this occurs on the night when weekly store meeting are held after closing time. This delays starting the meeting and furthermore employees are on the clock waiting for the customer to leave. What would you do?

Human resource Essay Example | Topics and Well Written Essays - 3000 words

Human resource - Essay Example Talent management helps in the integration of different initiatives of the company (Ashton and Morton, 2005). Figure 1: Talent Management System (Source: Ashton and Morton, 2005) Some of the important components of talent management system are as follows: Need- The business need derived from the business model. Data Collection: The fundamental data needed for good talent acquisitions. Planning: Talent and people planning guided by data analysis critical for good talent decisions. Activities: The conversion of plans into integrated set of activities. Results: The cost, measures and effectiveness criteria to judge the value and impact of Talent Management (Ashton and Morton, 2005). Talent management includes organizational assessment and employee assessment focusing on important positions to be filled (Ashton and Morton, 2005).The assessment of the talent management methods include interviews and psychometric testing which are aligned to the company’s competency model. ... Recruitment and selection are a integral part of the talent management activity as the right candidate for the right position not only helps in improving the effectiveness of the companies but also helps in the reduction of administrative costs. Absenteeism of the workers and employees has become a huge concern for many organizations hence the management of the company should deal with problem effectively to reduce the operational cost. Recruitment and Selection The efficiency and quality of an organization depends upon the human resource of an organization. Hiring and selecting the right candidate for the right position becomes essential. Recruitment and selection form the process of hiring the employees. Recruitment is a strategic function of the human resource department. It is the systematic process of generating a pool of qualified candidates for the organizational post. The process of hiring the candidates starts with human resource planning which helps to determine the type an d number of employees an organization needs. Hiring is an ongoing process and not confined to the formative stages of an organization. This is because some employees leave the organization through retirement and resignation. The process stops only when the organization ceases to exist. Recruitment The process of attracting individuals on a timely basis, in sufficient numbers and with appropriate qualifications, to apply for jobs with an organization (Gusdorf, 2008, p.01). The sources of recruitment are as follows: (Source: Author’s creation) Internal Sources a) Job Posting: The traditional method to announce a job vacancy was to post notice on the HR bulletin board but presently the job notice is

Importance of communication plan in trail transport Essay

Importance of communication plan in trail transport - Essay Example Despite the existence of various transport methods that are fully researched on, the trail system has been neglected and even not cared for because of the social perception (Ministry of Health Promotion). The involvement of organizations such as Rail-to-Trails and other organizations has helped change the perception of the society. Through highlighting of the benefits of the trails the organizations have helped shape the use of trail transport in the country (Rails-to-Trails Conservancy Organization). Rails-to-trails offer several support activities for the use of trails in transport. The organization advocates and influence policy development both for the state and national governments. In addition, the company offers technical assistance to the local trail builders to ensure their design factor in issues of safety and environmental conservation. Through defending the federal Trail banking statute, the organization supports government efforts in the process by developing the necessary support and watchdog activities. The research carried out by the organization helps in shaping the belief and the nature of the existing trails (Rails-to-Trails Conservancy Organization). Trails are important because they improve the health of the community by encouraging involvement in physical activities.

The Phoenician Empire :: World History

The Phoenician Empire The Mediterranean Sea has spawned many civilizations through history. The Phoenicians, which originated around 1200 BCE, is one example. Despite the rather small size of this civilization, its impact on our world has been considerable. Being a seafaring nation, the Phoenicians established colonies all over the Mediterranean area, including the present-day cities of Carthage and Tripoli. As notable traders, they shared cultures with many nations, which allowed their invention of the alphabet to spread throughout Eurasia. The Phoenician Empire continued to evolve until its eventual incorporation into the Persian and Macedonian Empires, around 400 BCE. Phoenicia is an ancient region lying on the eastern coast of the Mediterranean Sea. The Empire peaked at around 1000 BCE, and developed until around 700 BCE. Phoenicia, now known as Lebanon, Syria, and Israel, was naturally isolated from other civilizations by the Lebanon Mountains in the east, and the great sea on the west. The small region stretched about 320 kilometers long and about 25 kilometers wide. This geographical isolation gave the Phoenicians enough protection to evolve into a strong nation, while giving it the freedom to trade and explore across the Mediterranean. Although little is known about the ancient civilization, it is known that the government was, at least in part, a monarchy. Royalty was considered a matter of divine descent, so kings could not be chosen outside of the royal family. The merchant families also held much power in Phoenicia, due to their great influence in public affairs. Although the name Phoenicia implies that the civilization was a unified state, the nation consisted of separate city-kingdoms. Each Phoenician City was considered independent from one another, and was ruled by its own king. Phoenicians were known as the most distinguished seafaring traders and merchants of the ancient world. In fact, they called themselves Kena'ani (or Canaanites), which is Hebrew for "Merchant". They established trading colonies all over the Mediterranean Sea, including Carthage, Simyra, Zarephath, Byblos, and Tyre (Sur). Maritime trading also reached into the Atlantic Ocean to England. Some of the goods traded included glass, color dyes, metals, horses, ebony and ivory, linen, coral, honey, spices, oil and precious stones. Maritime trading would not be possible for the Phoenicians without developed nautical technology. Phoenicians were known for having extremely advanced ships and navigation. Ships were built with a keeled hull, which allowed them to travel on the open seas.

Education & life Essay

Education has always been an important part of my life. I have always believed that through hard work and dedication, I may be able to fulfill my dreams and aspirations. Furthermore, I am more inclined into becoming one of the most successful graduates our school has ever had. I want to be able to show the world how an individual like me can make a difference in life. My name is (insert your name here) in taking (NAME OF COURSE) at the (NAME OF THE UNIVERSITY). I consider myself to be a well rounded individual. As a student, I am proficient with subject relating to Math, History and Science (insert subjects where you’re good at). Unlike others, I never experienced any difficulty with Math, for I am able to easily interpret and solve mathematical equations. This great fascination also led to an inclination for Science. History, on the other hand, opens my knowledge to greater heights, for I am greatly interested in the circumstances that happened in the past. I believe that being knowledgeable about these things would help me grasp things that happen nowadays. Aside from my fascination for education, I am also active in my extra curricular activities. I am a well socialized person and loves dealing with everyone else. I believe that having many friends is one of my greatest achievements because I can relate to their ups and downs. Moreover, I also have passion in taking care animals more specifically marine animals. I was overwhelmed when I received my license in scuba diving and this boost my confidence even more. The said license gave me more opportunity to travel beneath the sea and meet my favorite mammals like dolphins and sharks. I am very proud of this achievement because the water world and animal kingdom are part of the society that is not yet congested by pollutions and negative activities as compared to the land. Receiving my license in scuba diving is not that easy. I undergo various exercises and lessons before I succeeded. This can be compare to life and education as well. If I will not work hard and follow the instructions I will end up drowning not only in water but in the pool of ignorance and misery. Education is best achieved when one works harder each day. Being admitted to your good university will serve as the path towards my dream of becoming (insert ambition here). I know that my skills and talents are not enough for me to be considered for a position in your school. All I know is that I am equipped with my determination to succeed and fulfill my dreams. From my experiences, excelling in both co-curricular and extra curricular activities is not easy. Success surpasses just the basics of passing all subjects in school and excelling in them. Success also requires much determination, dedication, hard work and prayers. Moreover, my dreams and aspirations do not end after graduation. I would use my experiences and knowledge to be of service to those in need. Furthermore, I would indulge myself in more programs that could help me become a better individual and a unique professional. I would apply everything that the (insert name of university here) imbibed in me and still yearn for more information and ideas that would help in the upheaval of our society. Being a graduate of this prestigious institution would also come to my advantage, for I may be able to inspire others to strive hard and become known in their chosen fields. My life is filled with numerous decisions, and choosing the (insert name of university here) is definitely the answer to my dreams.

`` Blame Photo Thieves, Not The Female Victim, By...

Strong Response Draft The web is filled with online trolls who would sell what shreds of dignity they have left for an Angela Lansbury nude. Equally, the average internet user has come to despise the delinquents who harm in the form of internet torture. And while he or she could be blamed for being reckless, it is uncommon to guilt the average internet user for being hacked. The fault lies with the malicious hacker. In recent months, many celebrities have had private photos of themselves hacked and posted on the internet for the world to see. While a blatant invasion of privacy, it is also a sacrilegious towards the celebrity’s body and their rights to consent. In â€Å"Blame Photo Thieves, Not the Female Victim,† columnist Leonard Pitts Jr. expresses his perspective that while it is biologically natural for heterosexual men, regardless of occupation or personal beliefs, to find scantily clad women attractive, it should be a woman’s choice of whether to pose naked for the public or not. Pitts believes that a violation occurs when women are denied that choice and have personal nudes leaked over the internet, such as in recent cases involving Jenifer Lawrence, Kate Upton, Kirsen Dunst, and other high profile celebrities. Pitts claims that blaming the females for taking the photographs or placing them on an unreliable cloud would be similar to blaming the rape victim and the fault therefore lies with the perpetrator. Here, Pitt’s comments on the shrinking of the public sphere and

Solidification Definition and Examples

Solidification, also known as freezing, is a phase change of matter that results in the production of a solid. Generally, this occurs when the temperature of a liquid is lowered below its freezing point. Although the freezing point and melting point of most materials are the same temperature, this is not the case for all substances, so freezing point and melting point are not necessarily interchangeable terms. For example, agar (a chemical used in food and the laboratory)  melts at 85 C (185 F) yet solidifies from 31 C to 40 C (89.6 F to 104 F). Solidification is nearly always an exothermic process, meaning heat is released when a liquid changes into a solid. The only known exception to this rule is the solidification of low-temperature helium. Energy (heat) must be added to helium-3 and helium-4 for freezing to take place. Solidification and Supercooling Under certain conditions, a liquid may be cooled below its freezing point, yet not transition into a solid. This is known as supercooling  and it happens because most liquids crystallize to freeze. Supercooling may be readily observed by carefully freezing water. The phenomenon can occur when there is a lack of good nucleation sites from which solidification can proceed. Nucleation is when molecules from organized clusters. Once nucleation occurs, crystallization progresses until solidification happens. Solidification Examples Several examples of solidification may be found in everyday life, including: Freezing of water to form ice in an ice cube trayFormation of snowCongealing of bacon grease as it coolsSolidification of melted candle waxLava hardening into solid rock