Amis Icy Creams

Describe the service organization culture at Amy’s Ice Cream. Amy’s Ice Cream culture is rather laid back. The atmosphere in the parlor is cheery and everyone exhorts a friendly and happy attitude. Amy encourages employee empowerment by allowing the employees to dress as they wish and to interact with customers in a way that is more suitable to their personality. The customers’ attitude is very important to the management as well as the employees so they make sure that customers are always satisfied and receives a high quality consistent product. The store service is conducted in a highly autonomous manner and so far it appears to be not only successful but efficient as Amy’s ice cream has been in existence for a number of years. 2. What are the personalities attributes of the employees who are sought by Amy’s Ice Cream? Amy’s Ice cream has a few specific criteria which future employees must fit. These criteria are not however rigid. Employees should possess a personality that is suitable to a service industry that interacts with customers on a daily basis. They must also feel comfortable expressing themselves with confidence and finesse. One of the most important attributes is the ability to recognize the different types of customers that come into the store and how to deal with them. 3. Design a personnel selection procedure for Amy’s Ice Cream using abstract questioning, a situational vignette, and/or role playing? * Abstract questioning: * Which flavor of Ice Cream best describes your personality? * What kind of customers would you find annoyed? How you would handle it? * What do you know about Ice Cream? * How your past job’s experiences can influence you? * A situational vignette: * How would you face a situation where a customer faint while being serviced? What would you do if the store is being robbed * What would you do if the customer doesn’t have money? (i. e. forgot his/her wallet) * A customer complaining about a hair in the purchased Ice Cream after it’s finished * Role playing: * A particular customer has the habit of always showing up about two minutes before closing and staying late. Often this occurs on the night when weekly store meeting are held after closing time. This delays starting the meeting and furthermore employees are on the clock waiting for the customer to leave. What would you do?

Human resource Essay Example | Topics and Well Written Essays - 3000 words

Human resource - Essay Example Talent management helps in the integration of different initiatives of the company (Ashton and Morton, 2005). Figure 1: Talent Management System (Source: Ashton and Morton, 2005) Some of the important components of talent management system are as follows: Need- The business need derived from the business model. Data Collection: The fundamental data needed for good talent acquisitions. Planning: Talent and people planning guided by data analysis critical for good talent decisions. Activities: The conversion of plans into integrated set of activities. Results: The cost, measures and effectiveness criteria to judge the value and impact of Talent Management (Ashton and Morton, 2005). Talent management includes organizational assessment and employee assessment focusing on important positions to be filled (Ashton and Morton, 2005).The assessment of the talent management methods include interviews and psychometric testing which are aligned to the company’s competency model. ... Recruitment and selection are a integral part of the talent management activity as the right candidate for the right position not only helps in improving the effectiveness of the companies but also helps in the reduction of administrative costs. Absenteeism of the workers and employees has become a huge concern for many organizations hence the management of the company should deal with problem effectively to reduce the operational cost. Recruitment and Selection The efficiency and quality of an organization depends upon the human resource of an organization. Hiring and selecting the right candidate for the right position becomes essential. Recruitment and selection form the process of hiring the employees. Recruitment is a strategic function of the human resource department. It is the systematic process of generating a pool of qualified candidates for the organizational post. The process of hiring the candidates starts with human resource planning which helps to determine the type an d number of employees an organization needs. Hiring is an ongoing process and not confined to the formative stages of an organization. This is because some employees leave the organization through retirement and resignation. The process stops only when the organization ceases to exist. Recruitment The process of attracting individuals on a timely basis, in sufficient numbers and with appropriate qualifications, to apply for jobs with an organization (Gusdorf, 2008, p.01). The sources of recruitment are as follows: (Source: Author’s creation) Internal Sources a) Job Posting: The traditional method to announce a job vacancy was to post notice on the HR bulletin board but presently the job notice is

Importance of communication plan in trail transport Essay

Importance of communication plan in trail transport - Essay Example Despite the existence of various transport methods that are fully researched on, the trail system has been neglected and even not cared for because of the social perception (Ministry of Health Promotion). The involvement of organizations such as Rail-to-Trails and other organizations has helped change the perception of the society. Through highlighting of the benefits of the trails the organizations have helped shape the use of trail transport in the country (Rails-to-Trails Conservancy Organization). Rails-to-trails offer several support activities for the use of trails in transport. The organization advocates and influence policy development both for the state and national governments. In addition, the company offers technical assistance to the local trail builders to ensure their design factor in issues of safety and environmental conservation. Through defending the federal Trail banking statute, the organization supports government efforts in the process by developing the necessary support and watchdog activities. The research carried out by the organization helps in shaping the belief and the nature of the existing trails (Rails-to-Trails Conservancy Organization). Trails are important because they improve the health of the community by encouraging involvement in physical activities.